Calling Emergency Services
Knowing when and how to call the emergency services can save time, improve outcomes,
and ensure the casualty receives appropriate medical care.
When Should You Call 999?
Call the emergency services immediately if a casualty has a life-threatening condition
or their condition is rapidly worsening.
Not responding or deteriorating
Or breathing becomes abnormal
Bleeding cannot be controlled
Signs of heart attack or FAST symptoms
Major trauma, burns, or head injury
If unsure, call and follow instructions
What Information to Give
Stay calm, speak clearly, and follow the operator’s instructions.
Address, postcode, site name, or landmarks
Brief description of the incident
And their condition
Breathing, conscious, bleeding
Name and contact number
Do not hang up unless told to
Calling Emergency Services – Simple Flow
A worker collapses and is unresponsive. After checking DRABC and confirming abnormal breathing,
the first aider calls 999, gives the site location, describes the casualty’s condition,
and follows instructions while continuing first aid until help arrives.
If you are in doubt, call the emergency services. The operator will advise you on what to do next.
Do you know the exact address or location details for your workplace if you needed to call 999?
First aiders must know when to call emergency services, provide clear and accurate information,
follow instructions, and continue appropriate first aid until help arrives.